Warranty & Product Registration.

File a warranty claim or register your FGI product to activate coverage.

1

Submit Your Claim

Fill out the form below with your product and contact information.

2

We Review & Approve

Our team reviews your claim and approves your replacement.

3

Receive Your Product

Your replacement tool is shipped directly to your address.

Important Notice

Currently, we are only able to serve customers residing in the United States and Canada. If you are located outside these regions, please contact us at 1-800-311-9903 for assistance.

Product Information

Item Number*

Photo of Damage Click to upload photo of damage Max 5MB. JPG, PNG, or HEIC.

Where did you purchase this product?*

Proof of Purchase Click to upload proof of purchase Max 5MB. Required for Amazon purchases.

Tell us what's wrong with the tool*

Personal Information

First Name*

Last Name*

Email Address*

Phone Number*

Street Address*

City*

Zip Code*

Country*

I agree to the Privacy Policy* I would like to receive promotional emails and product updates

Personal Information

First Name*

Last Name*

Company Name

Email Address*

Phone Number*

Street Address*

City*

Country*

State / Province*

ZIP / Postal Code*

Product Information

Product Type*

Brand*

Tank Code / Item Number Printed on the product label, packaging, or instruction manual.

Date Purchased

Purchase Location

Receipt / Proof of Purchase Click to upload your receipt Optional but recommended — speeds up any future warranty claim. Max 5MB. JPG, PNG, or PDF.

I would like to receive product updates, promotions, and news from Fountainhead Group brands.

Common warranty questions.

What products are covered under the Fountainhead Group warranty?

All professional equipment sold under Fountainhead Group brands is covered by our limited warranty against defects in materials and workmanship. Coverage duration varies by product line. Check your product documentation for specific warranty terms.

How long does the warranty replacement process take?

Once your claim is approved, replacement products are typically shipped within 3 to 5 business days. You will receive an email confirmation with tracking information once your order ships.

Do I need a receipt to file a warranty claim?

A proof of purchase is required for products purchased on Amazon (please include the seller name). For other retailers, it is helpful but not always required. If you purchased from Amazon, please upload your receipt using the form above.

Can I file a warranty claim if I live outside the US or Canada?

Currently, warranty replacement service is only available to customers residing in the United States and Canada. If you are outside these regions, please contact us at 1-800-311-9903 and we will do our best to assist you.

Where can I find the item number for my product?

The item number (also called the model number or item code) is printed on the product label, packaging, or instruction manual. It typically begins with letters followed by numbers. If you cannot locate it, contact our support team.

What if my product was damaged during shipping?

If your product arrived damaged, please photograph the damage and the packaging immediately, then file a warranty claim using this form. Select "Shipping damage" as the issue type and upload your photos. We will work with you to resolve the issue promptly.