How to file a warranty claim

Applies to:

All FGI-manufactured sprayers (CRAFTSMAN, DEWALT, Smith, HDX, LESCO, and other licensed brands).

What causes this:

If your sprayer is defective and still within its warranty period, you may be eligible for a repair or replacement. To process the claim quickly, our team needs a few details up front.

How to fix it:

1. Start your claim with the online warranty form at thefountainheadgroup.com/register. It goes straight to our warranty team. If you prefer, call 1-800-311-9903 or email info@thefgi.com instead.
2. Attach a copy of your receipt or proof of purchase showing the purchase date, plus a photo of the damage. The warranty period starts from the purchase date.
3. Identify your model number, printed on a label on the tank, the pump, or in the manual (for example DXSP190681, CMXCAFG190640, or 190567).
4. Tell us which chemicals were used in the sprayer. Some claims are affected by chemical compatibility.
5. Confirm the sprayer has been thoroughly cleaned. Chemical buildup can look like a defect but is a maintenance issue.
6. Once we have these details, we issue an RMA (Return Merchandise Authorization) number and return instructions, or send a replacement if eligible.
7. If your warranty has expired, call us for replacement part availability and pricing.